Credit: M. Lewrick, P. Link and L. Leifer The Design Thinking Toolkit
I approach design thinking with a "beginners mind," one that is free of prejudices, free of expectations and filled with curiosity. The following are examples of tools and methods that I use to accomplish both design and business goals.
Understand
• Define problem statement
• User interviews
• 5 WH questions
• Define goals
Observe
• Empathy map
• User persona
• Customer journey
Define Point of View
• Storytelling
• Mindmapping
Ideate
• Brainstorming
• Wireframing ( Lo/Hi fidelity)
Prototype
• MVP
• Functional prototype
Test
• Testing with users
• Determine improvements
Reflect
• Business model canvas
• Creating a pitch
• Lessons learned